Terms & Conditions

General Information

Moore Aesthetics is a medical aesthetics clinic providing non-surgical cosmetic treatments including, but not limited to, skin boosters, polynucleotides, and anti-wrinkle injections. All treatments are performed by qualified, insured, and NMC-registered medical professionals.

These Terms and Conditions (“Terms”) govern your use of our services, our website at mooreaesthetics.co.uk, and any booking or treatment you receive from Moore Aesthetics. By booking, attending, or receiving any treatment or consultation, you confirm that you have read, understood, and agree to be bound by these Terms.

Consultations

All new clients must complete a thorough consultation prior to receiving any treatment. This consultation is designed to assess your suitability for treatment, review your medical history, discuss your aesthetic goals, and ensure your informed consent.

Initial consultations are offered free of charge and are provided with no obligation to proceed with treatment. During the consultation, your practitioner will explain the treatment, anticipated outcomes, risks, aftercare requirements, and any contraindications relevant to your individual circumstances.

Proceeding with a treatment following a consultation constitutes your informed consent to that treatment as discussed. You may withdraw consent at any time prior to treatment commencing.

Bookings & Appointments

Appointments can be requested via our online booking form at mooreaesthetics.co.uk. All bookings are subject to confirmation by Moore Aesthetics. A booking is only confirmed once you have received written confirmation from us.

Please arrive on time for your appointment. If you are more than 15 minutes late, we may be unable to carry out your full treatment and a reduced treatment or rescheduling may be required, at your cost.

We reserve the right to refuse or reschedule appointments where we reasonably consider it is not in your interest to proceed, for example due to a health concern, incomplete medical history, or unsuitable expectations.

Cancellation & No-Show Policy

We understand that plans can change. We ask that you provide at least 48 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer the slot to another client.

• Cancellations with 48+ hours’ notice: No charge. Your appointment will be rescheduled at no cost.
• Cancellations with less than 48 hours’ notice: A cancellation fee of £30 may be applied.
• No-shows (failure to attend without notice): A no-show fee of £30 will be charged and must be paid before a new appointment can be booked.

In exceptional circumstances — such as a medical emergency or serious illness — we will consider waiving the cancellation fee at our discretion. Please contact us as soon as possible in such cases.

Medical Suitability & Right to Decline

Moore Aesthetics reserves the right to decline to carry out any treatment if, in the clinical judgement of the practitioner, it would not be in your best interests, is medically contraindicated, or if complete and accurate medical information has not been provided.

It is your responsibility to disclose all relevant medical history, current medications, allergies, and any recent procedures prior to treatment. Failure to disclose accurate information may result in adverse outcomes for which Moore Aesthetics cannot be held responsible.

Certain conditions may make you unsuitable for specific treatments, including but not limited to: pregnancy, breastfeeding, active skin infections in the treatment area, autoimmune conditions, blood clotting disorders, or the use of certain medications such as blood thinners or retinoids.

If you develop a new health condition, begin new medication, or become pregnant between booking and attending your appointment, you must inform us immediately.

Age Restrictions

Under the Botulinum Toxin and Cosmetic Fillers (Children) Act 2021, it is a criminal offence in England to administer botulinum toxin (commonly known as Botox) or dermal fillers by way of injection for cosmetic purposes to any person under the age of 18. It is also an offence to make arrangements for, or book an appointment to provide, such treatments to anyone under 18.

Parental or guardian consent does not override this law. This prohibition applies regardless of whether the person under 18 resides in England or is visiting.

Moore Aesthetics strictly complies with this legislation. We operate an 18+ only policy for all injectable treatments, including anti-wrinkle injections, skin boosters, polynucleotides, and any future injectable treatment we may offer.

All clients booking injectable treatments will be required to provide valid photographic identification proving they are aged 18 or over before any treatment is administered.

Client Responsibilities

To ensure the best possible outcomes and your safety, you agree to:

• Provide complete, honest, and up-to-date medical information at all times
• Follow all pre-treatment preparation instructions provided by your practitioner
• Follow all aftercare instructions provided following your treatment
• Attend any recommended follow-up appointments
• Contact us promptly if you experience any unusual symptoms or concerns following treatment
• Not attend appointments under the influence of alcohol or recreational drugs
• Treat all staff with respect and courtesy

Moore Aesthetics reserves the right to refuse or discontinue treatment for any client whose behaviour is disruptive, abusive, or threatening to staff or other clients.

Pricing & Payment

All treatment prices are as listed on our website at the time of booking. Prices are inclusive of VAT where applicable. We reserve the right to amend pricing at any time; however, any change will not affect confirmed bookings made before the price change.

Payment for treatments is due at the time of booking or at the appointment, as specified at time of booking. We accept payment by card or bank transfer. We do not accept cash payments.

All payments are processed securely. Card details are handled by our approved third-party payment provider and are not stored by Moore Aesthetics.

For package purchases, the full package price is payable at the time of booking unless otherwise agreed in writing.

Packages & Courses

Where treatments are purchased as a package or course, the following terms apply:

• Packages must be used by the same individual for whom they were purchased and are non-transferable.
• Package sessions must be used within 12 months of the purchase date, unless otherwise agreed in writing.
• Sessions within a course must be spaced in accordance with the clinical recommendations provided by your practitioner. Failure to attend within recommended timeframes may affect the clinical outcome.
• Packages cannot be split between different treatment types unless this is explicitly offered as part of a named package.

Refund Policy

As our treatments are elective medical procedures, the following refund policy applies:

• Single treatments: Once a treatment has been administered, no refund will be issued. If you experience a complication or adverse reaction, please contact us immediately and we will assess and treat appropriately.
• Packages (within 14-day cooling-off period): If no treatments have been administered, you are entitled to a full refund within 14 days of purchase under the Consumer Contracts Regulations 2013.
• Packages (after 14 days, unused sessions): Refunds for unused sessions in a package after the 14-day cooling-off period may be considered at our discretion, less any administrative fee and the full single-session price for any sessions already taken.
• Treatments cancelled by Moore Aesthetics: If we cancel your appointment and cannot offer a suitable alternative, a full refund will be issued.

Refund requests should be made in writing to bookings@mooreaesthetics.co.uk. We will respond within 14 days.

Aftercare & Results

Comprehensive aftercare instructions will be provided following every treatment. It is essential that you follow these instructions carefully to achieve the best possible results and minimise the risk of complications.

Common aftercare requirements may include: avoiding makeup application immediately after treatment, avoiding strenuous exercise, not applying pressure to the treated area, avoiding makeup application for a specified period, and avoiding certain skincare products.

Results vary from person to person and are influenced by individual factors including skin condition, age, lifestyle, and adherence to aftercare advice. Whilst we strive to deliver the best possible outcomes, results are not guaranteed, and outcome expectations discussed during your consultation are indicative only.

Some treatments require multiple sessions or a course of treatment to achieve optimal results. This will be discussed with you during your consultation.

Liability & Expectations

All treatments carry some degree of risk, however small. Your practitioner will explain the potential risks, side effects, and complications associated with your chosen treatment. By proceeding, you acknowledge that you have been informed of these risks and accept them.

Moore Aesthetics shall not be held liable for adverse outcomes resulting from: inaccurate or withheld medical information provided by the client; failure to follow pre- or post-treatment instructions; dissatisfaction with results that are within the normal expected range for the treatment administered; or any pre-existing condition that was not disclosed prior to treatment.

Moore Aesthetics maintains full professional indemnity insurance. Your practitioner is registered with the Nursing and Midwifery Council and adheres to NMC professional standards and code of conduct at all times.

Nothing in these Terms seeks to limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.

Complaints Procedure

Your satisfaction and safety are of the utmost importance to us. If you have a concern or complaint about any aspect of your treatment or experience with Moore Aesthetics, we encourage you to raise it with us as soon as possible.

To make a complaint, please contact us in writing at bookings@mooreaesthetics.co.uk. Please include your name, contact details, the date of your treatment, and a clear description of your concern.

We will acknowledge your complaint within 3 working days and aim to provide a full response within 28 days. Where a clinical review is required, we may request that you attend a follow-up appointment.

If you remain unsatisfied following our response, you may escalate your complaint to the Nursing and Midwifery Council (NMC) at nmc.org.uk or seek independent advice.

Data Protection & Privacy

Moore Aesthetics is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect and process personal information, including health data, for the purposes of providing our services, managing your care, and meeting our legal obligations. Health information is a special category of data and is only processed with your explicit consent.

For full details of how we collect, use, store, and protect your personal data, and for information about your rights under UK GDPR, please read our Privacy Policy.

By booking a treatment with Moore Aesthetics, you consent to the collection and processing of your personal and health data as described in our Privacy Policy.

Website Disclaimer

The content on the Moore Aesthetics website is provided for general information purposes only. It is not intended to constitute medical advice and should not be relied upon as such. Always seek the advice of a qualified medical professional with any questions you may have regarding a medical condition or treatment.

We endeavour to keep our website content accurate and up to date, but we make no representations or warranties of any kind regarding the completeness, accuracy, or reliability of the information provided. Treatment prices, availability, and descriptions are subject to change.

Moore Aesthetics is not responsible for the content of any external websites linked from our site.

Changes to These Terms

Moore Aesthetics reserves the right to update or amend these Terms at any time. Updated Terms will be published on this page and will take effect from the date of publication. Where material changes are made that may affect existing bookings, we will make reasonable efforts to notify you directly.

Where material changes are made that may affect your existing bookings or purchased packages, we will make reasonable efforts to notify you directly.

Your continued use of our services following any update to these Terms constitutes your acceptance of the revised Terms.