Who We Are
Moore Aesthetics is operated by Rebecca Moore, a Registered Nurse and aesthetic practitioner based in the United Kingdom. We provide advanced aesthetic treatments including Skin Boosters, Polynucleotides, and Anti-Wrinkle Injections.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact: bookings@mooreaesthetics.co.uk
Data We Collect
We collect personal information when you interact with our website, book a consultation, or receive a treatment. This may include:
| Category | Examples |
|---|---|
| Identity | First name, last name |
| Contact | Email address, phone number |
| Booking | Treatment of interest, preferred date and time |
| Health & Medical | Medical history, skin concerns, allergies disclosed during consultation |
| Payment | Transaction records (card details handled by third-party payment provider) |
| Treatment Records | Details of treatments received, before/after notes |
| Technical | IP address, browser type, and website usage data |
How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries and booking requests
- To provide and manage your aesthetic treatments
- To send appointment confirmations and reminders
- To maintain clinical records as required for healthcare providers
- To process payments for treatments
- To send marketing communications (only with your consent)
- To improve our website and services
- To comply with legal and regulatory obligations
Legal Basis for Processing
We rely on the following legal bases under UK GDPR to process your personal data:
- Consent — for marketing communications and processing special category health data
- Contract — to fulfil your treatment booking and provide services you have requested
- Legal obligation — to comply with healthcare record-keeping requirements and other legal duties
- Legitimate interests — for website analytics and improving our services, where this does not override your rights
You have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before withdrawal.
Who We Share Your Data With
We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only where necessary:
- Payment processors — to securely handle transactions (e.g. Stripe or similar)
- Email service providers — to send booking confirmations and communications
- Analytics providers — to understand how our website is used (e.g. Google Analytics)
- Legal or regulatory authorities — where required by law
All third parties are required to handle your data securely and in accordance with applicable data protection law.
How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes outlined above:
- Treatment and medical records: Retained for 8 years after your last treatment, in line with healthcare record-keeping guidance.
- Booking and contact information: Retained for up to 3 years after your last appointment.
- Payment records: Retained as required for accounting and legal compliance.
- Marketing consent records: Retained until you unsubscribe or withdraw consent, plus a short period for our records.
When data is no longer needed, it is securely deleted or anonymised.
How We Protect Your Information
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it. These include:
- Secure, encrypted transmission of data via HTTPS
- Restricted access to personal data — only accessible to those who need it
- Secure storage of physical and digital records
- Regular review of our data security practices
While we take every reasonable precaution, please be aware that no data transmission over the internet can be guaranteed to be 100% secure.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right to access — request a copy of the personal data we hold about you
- Right to rectification — ask us to correct any inaccurate or incomplete data
- Right to erasure — request deletion of your data (subject to legal obligations)
- Right to restrict processing — ask us to limit how we use your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests or for direct marketing
- Rights related to automated decision-making — we do not use automated decision-making or profiling
To exercise any of these rights, please contact us at bookings@mooreaesthetics.co.uk. We will respond within one month.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
Our website uses cookies — small text files placed on your device — to enhance your experience and help us understand how you interact with our website so we can improve it (e.g., Google Analytics).
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Where changes are significant, we will make reasonable efforts to notify you — for example, by email or by a notice on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:
Rebecca Moore — Data Controller
Email: bookings@mooreaesthetics.co.uk
Website: mooreaesthetics.co.uk
Instagram: @moore.aesthetics_